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How We Do Business


TERMS

Please read this information completely before you make a purchase from Demon’s Cycle. These terms govern all of our sales, and may not be changed. These terms shall be interpreted according to Florida law. Your placing an order, whether signed or unsigned, will constitute acceptance of these terms and guarantee of payment on order and under the guidelines set forth below. The internet is an ever changing medium and we reserve the right to modify the terms of this agreement. By continuing to use the site after we post any such changes, you accept these modified terms.

 

MISSION STATEMENT

Our vision is to provide our customers with the best value on the planet for any and all parts they may need for all of their motorsports needs; to be a one stop shop where they know they will be treated fairly and their buying experience will be hassle free from beginning to end.

 

SATISFACTION GUARANTEE  

Here at Demon’s Cycle we strive to provide 100% customer satisfaction in everything we do. We take pride in providing you with exceptional customer service and FREE technical support. In the rare instance where you have a problem with your order please contact our friendly and knowledgeable customer service team or technical support experts to quickly resolve your issue.  

 

ORDER PROCESS

 

Ways to Order

Online: All products Demon’s Cycle sells are available to order online 24 hours a day, 7 days a week, 365 days a year at www.demonscycle.com . We take a lot of pride and spend a lot of time making sure our website is at the cutting edge of technology and security for your privacy and security. It provides a lot of great features and ordering is simple and secure so that makes this the best option to place your order with Demon’s Cycle!

Telephone: You can call Demon’s Cycle Monday – Friday from 9am – 6pm EST and Saturday from 9am – 2pm EST at 954-943-0000 and our friendly, knowledgeable Customer Service staff will be happy to take your order.

Email: Feel free to email sales@demonscycle.com as another convenient way to place your order. One of our friendly, knowledgeable Customer Service will reply as quickly as possible and process your order for you.

 

Special Orders: Demon’s Cycle has access to hundreds of thousands of parts and would be more than happy to help source an item that is not currently displayed on our website or in stock on our shelves for you. Simply call us at 954-943-0000 and our friendly, knowledgeable Customer Service staff will be more than happy to assist you. 

 

Payment: We accept Visa, MasterCard, Discover, American Express, and PayPal. We no longer accept Checks (any form) or Money Orders. We do not ship COD.

 

PRICE POLICY

Demon’s Cycle prices are subject to change without notice. Price updates are made when conditions warrant. We are not responsible for pricing errors or legally bound to sell at posted or advertised prices. While quite rare, you will be notified of price changes on any parts before they are invoiced/shipped.

 

LOWEST PRICE GUARANTEE

Demon’s Cycle guarantees the lowest price on every product, we will not be undersold! If you find a lower price somewhere else, just let us know and we will beat it. Even if it is not on our website, we will still beat it. Simply call or email us and make sure that you have the product information along with the competitors’ information where you found the lower price and we will beat the price. Please keep these important details in mind for our Lowest Price Guarantee;

 

  • All price match requests must be received prior to placing your order. This is so we can verify current pricing and availability.
  • Competitor must be an authorized US dealer for item requesting match for
  • Product(s) must be new and in stock in the same size, color and year (if applicable).
  • Price matching applies to the total item cost. This includes shipping handling, taxes, or any other applicable fee(s).

 

THE FOLLOWING EXCLUSIONS APPLY

  • Closeout/Clearance/Backordered Items
  • Blemished Items/Demo Models/Factory Seconds
  • Free with Purchase Items
  • Free Shipping Offers
  • Competitor Coupons
  • Verbal/Emailed Quotes
  • Auction Websites - such as eBay
  • com
  • Some products may not be able to be matched if there has been a recent manufacture's price increase
  • Price Matching cannot be combined with any other offers, promotions or discounts
  • Demon’s Cycle reserves the right to approve or deny price match requests at its sole discretion

 

Lowest Price Guarantee - Price Match policy may be modified or discontinued at any time without notice.

 

SHIPPING

 

FREE Ground Shipping: We offer free delivery via FedEx Ground, UPS Ground or USPS Priority Mail on ALL orders within the contiguous United States. Oversize or nonstandard items may incur additional fees and will be noted clearly on the product page before adding the item to your shopping cart. Some examples of these items are engines, frames and rolling chassis’. All orders shipped outside the contiguous 48 states will incur shipping charges.

 

International Shipping: We are happy to off International Shipping to most locations in the world. Simply chose your item(s), add it to your shopping cart and follow the instructions to check out, it’s as easy as that! International customers will be required to pay any customs charges, VAT, taxes and other costs associated with importing the shipment into their country on top of actual shipping charges, but this is all clearly laid out in the shopping cart for you.

 

Expedited Shipping: For those customers of ours that just can’t wait to get their awesome Demon’s Cycle gear; expedited shipping services are available. These services can be selected from the shopping cart and will only show options available to your selected destination.

 

PO Boxes: At this time, we do not ship to PO Boxes. You must provide a physical address for delivery. Most packages are too large for a PO Box and the Post Office will not accept them.

 

Military Shipping: Demon’s Cycle is proud to support our military customers serving overseas so we ship to all APO/FPO addresses. Military customers qualify for FREE standard shipping. FREE shipping is not applicable to oversized items. Shipments to APO/FPO addresses will be via USPS.

 

General Shipping information: We strive to provide the fastest delivery of your order possible so if you place your order by 4pm EST Monday - Friday your shipment will go out same day. Orders placed after 4pm EST Monday - Friday will be shipped out next business day. Normal delivery days are Monday - Friday; Holidays and weekends are NOT considered normal business days. Saturday delivery may be arranged but you must call us to coordinate this service, additional costs will apply. Delivery schedules are solely determined by the carriers and Demon’s Cycle has no control over them. Orders over $250 may require signature on Delivery.

 

DAMAGED SHIPMENTS

If your order is damaged during shipping, please inspect the package immediately and DO NOT throw out any of the packaging materials. Advise the shipping carrier of the damage as soon as possible, preferably at the time of delivery, but we know that is not always possible. All shipping damage claims must be made to Demon’s Cycle within 3 business days from the date your package was delivered. Please contact us immediately so we can start the claim process with the carrier and have them retrieve the package. As soon as we show the claim accepted by the carrier, we can re-ship the product for you.

 

If the package was not damaged, but the part inside is damaged and it appears to be from the manufacturer, please contact immediately so we can inform the manufacturer and claim the warranty from that manufacturer.

 

RETURNS AND EXCHANGES

At Demons Cycle, we offer hassle free returns and exchanges for 30 days from date of purchase. All returns must contain a Return Authorization (RA) number and that RA number must be clearly marked on the outside of the package. If a return is received without a RA number Demon’s Cycle reserves the right to deny the return. Shipping fees are not refundable. Return shipping charges are the responsibility of the customer. Demon’s Cycle will, at the customer’s request, issue a pre-paid return label to allow you to take advantage of our discounted shipping rates. The cost of the return shipping will be deducted from your refund or exchange. It is the customers responsibility to properly pack and protect the items to avoid damage during return shipping. If a return arrives with damages that occurred during return shipping due to improper packaging the return will be denied. All returns must be in new, unused condition. Defective parts or parts delivered to you in error will be exchanged and/or refunded in full, inclusive of return shipping costs.

 

Should you need to return an item, please call us at 954-943-0000 or email us at customerservice@demonscycle.com , and we will issue a RA number, if applicable.

 

SPECIAL RETURNS INFORMATION

 

Demon’s Cycle is not responsible for any labor or installation costs. Any manufacturer defects that may cause additional labor or costs are not the responsibility of Demon Cycle or the manufacturer.

 

  • Used and damaged parts: Any part that is deemed to be used or installed contrary to the manufacturer’s instructions, and/or subject to improper handling, packaging or return shipping by the customer, will not be eligible for refund, exchange or warranty replacement.
  • Wheels: Demon’s Cycle wheels are made of the highest quality and contain the top finishes available. For these very reasons once you mount a tire onto the wheel it is no longer eligible for return, unless there is a manufacturer defect.
  • Electronics: Any electronic item that has been removed from its packaging or had the manufacturer seal broken is not eligible for return. Manufacturer defects will be handled according to the manufacturer warranty policy.
  • Special orders: Special orders and custom-made parts are not returnable for any reason
  • Restocking Fee: A restocking fee will not be charged as long as your return is received within the 30-day return period window AND in the original packaging, new, unopened and unused condition. Returns received outside of the 30-day window or not in the above-mentioned condition will be subject to a 15% restocking fee.
  • Warranty: For items with a manufacturer’s warranty their policies and procedures will apply, so please follow their instructions. Our Customer Service team will be more than happy to assist you with these policies and procedures if you need help.

 

PRIVACY

 

Our Commitment to Privacy:

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

 

The Information We Collect:

This notice applies to all information collected or submitted on the Demon’s Cycle website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information (etc.).

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

DISCLAIMER

Demon’s Cycle is a stand-alone business selling parts and accessories for motorcycles. We are in no way affiliated with Harley-Davidson, Inc.®, American Honda Motor Company, Inc.®, Kawasaki Motors Corporation®, Yamaha Corporation of America®, American Suzuki Motor Corporation® or Victory® manufacturers of motorcycles. We do not sell motorcycles manufactured by Harley-Davidson®, Honda®, Kawasaki®, Suzuki®, Victory® and Yamaha®.

 

All products are sold for aftermarket use only. OEM part numbers and corresponding product matter are not intended to imply that any of these parts are Harley-Davidson® original equipment or endorsed by Harley-Davidson, Inc.®

 

Bad Boy®, Buddy Seat, Convertible, Disc Glide, Duo Glide®, Dyna Glide®, Electra Glide®, Evolution®, Fat Boy®, HD®, Harley®, Harley-Davidson®, Heritage® Softail®, Heritage® Springer®, Hugger®, Hydra Glide®, Low Rider, Night Train®, Road Glide®, Road King®, Roadster®, Softail®, Softail® Deuce®, Sport Glide®, Sportster®, Springer®, Sturgis®, Super Glide®, Tour-Pak, Tour Glide®, Ultra Classic®, V-Fire III, VROD and Wide Glide® are all registered trademarks of Harley-Davidson, Inc.®, Milwaukee, Wisconsin, U.S.A.

 

The following model designations for Harley-Davidson® motorcycles are used in this website for reference only: EL, FL, FLH, FLHR, FLHRCI, FLHS, FLHT, FLHTC, FLHTC Ultra Classic, FLHTC-I, FLHTCUI, FLHX, FLST, FLSTC, FLSTF, FLSTN, FLSTS, FLSTSC/I, FLT, FLTC, FLTC Ultra Classic, FLTCU, FLTR, FLTRI, FLTRSEI, FX, FXB, FXD, FXDB, FXDC, FXDG, FXDL, FXDS-CON, FXDWG, FXDX, FXDXT, FXE, FXEF, FXLR, FXR, FXRC, FXRD, FXRDG, FXRP, FXRS, FXRS-CON, FXRSE, FXRS-SP, FXRT, FXS,

FXSB, FXST, FXSTB, FXSTC, FXSTD, FXSTD-I, FXSTS, FXSTSB, FXWG, GE, K, KH, VROD®, VRSCA,

VRSCB, WL, WLA, XL, XL1100, XL1200, XL1200C, XL1200R, XL1200S, XL883, XL883C, XL883R,

XLCH, XLCR, XLH, XLH1100, XLH1200, XLH1200S, XLH883, XLR, XLS, XLT, XLX, XR1000 and their

connection to Harley-Davidson® factory part numbers, as well as any printed matter, are not intended to imply that all of these parts are Harley-Davidson® original equipment.

 

The installation of any aftermarket part may void or otherwise adversely affect your factory warranty. In addition, such installation and use may violate certain federal, state and local laws, rules and ordinances as well as other laws when used on motor vehicles operated on public highways, especially in states where pollution laws may apply. Always check federal, state, and local laws before modifying your motorcycle. It is the sole and exclusive responsibility of the user to determine the suitability of the product for his or her use, and the user shall assume all legal, personal injury risk, and liability and all other obligations, duties and risks associated therewith.